Terms of Service
This is a convenience translation. The German version of this document is legally binding. German version
1. Scope of Application
The business relationship between you, the customer, and us, trefox GmbH
Robert-Bosch-Straße 10, 85716 Unterschleißheim (hereinafter referred to only as the Provider), is governed exclusively by the following general terms and conditions in the version valid at the time the contract is concluded, regardless of whether the customer is a consumer (Section 13 BGB (German Civil Code)) or an entrepreneur (Section 14). Deviating general terms and conditions of the customer are not recognized unless the Provider expressly agrees to their validity in writing.
2. Conclusion of Contract
As part of the booking process, the customer selects the service package they wish to use by confirming the respective “Subscribe” button, then enters their contact and payment details in the form provided for this purpose and finally confirms this by clicking the “subscribe” button. After clicking the “subscribe” button, the customer receives a confirmation email regarding the payment process from the payment service provider used, Mollie B.V. (see also Clause 5 in this regard), as well as a second confirmation email from the Provider regarding the ordering process. The contract between the Provider and the customer is concluded only upon receipt of this second email from the Provider.
3. Subject Matter of the Contract
(1) The subject matter of the contract is the granting of the possibility to use the software “Meetbolt”, an appointment booking software that enables the customer to manage their appointments online in a flexible manner. The software can either be accessed via a website provided by the Provider or embedded directly on the customer's website via iframe. The software is made available to the customer exclusively web-based as Software-as-a-Service (SaaS).
(2) The exact scope of services results from the description of the respective service package booked, which can be viewed on the Provider's website and is communicated to the customer again in detail as part of the booking process. Currently, the packages “Free”, “Standard” and “Pro” are available to the customer.
(3) From the conclusion of the contract, the customer receives the non-exclusive, non-transferable and non-sublicensable right, limited in time to the term of this contract, to use the software to the extent granted under the contract.
(4) In particular, the customer is not entitled to reproduce, modify and/or decompile the software.
(5) The customer's access to the internet is not part of the contractual relationship. The customer bears sole responsibility for the functionality of their internet access, including the transmission paths, as well as their end devices with which they use the software.
(6) The Provider transmits to the customer the access data required for the use of the software for identification and authentication no later than 24 hours after the conclusion of the contract. The customer is obliged to keep the access data confidential in order to prevent misuse by unauthorized third parties.
(7) If the customer violates any of the above provisions, all rights of use granted under this contract immediately become ineffective and automatically revert to the Provider. In this case, the customer must immediately and completely cease using the software.
4. Remuneration
(1) Currently, three different service packages are offered, one of which permits free use of the software.
(2) If the customer books a paid usage package, they owe remuneration for the possibility to use the software, the amount of which depends on the respective service package booked. The amount of the respective usage fees results from the booking options offered on the Provider's website. The prices stated there are gross prices including the applicable value added tax. Depending on the chosen billing period, the remuneration is due monthly or yearly in advance, first on completion of the booking and thereafter at the start of each subsequent billing period.
(3) The customer's payments are processed via the Dutch payment service provider Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, Netherlands (www.mollie.com) and are possible exclusively according to the payment methods offered by it.
5. Contract Term and Termination
(1) The contract has a minimum term of 1 month, during which it cannot be terminated by ordinary notice. The right to extraordinary termination for good cause remains unaffected. After expiry of the minimum contract term, the contractual relationship becomes a contractual relationship of indefinite duration and, in addition to termination without notice for good cause, which is possible at any time, may also be terminated by ordinary notice with a notice period of one month.
(2) Good cause justifying extraordinary termination exists in particular if insolvency proceedings are opened against the assets of the respective other contracting party or the other contracting party becomes insolvent or unable to pay. Good cause also exists if the customer is in default of payment of the fee or a not insignificant part of the fee for two consecutive due dates, or if, in a period extending over more than two due dates, the customer is in default of payment of the fee in an amount equal to the fee for two months.
(3) After termination of the contractual relationship, the Provider is no longer obliged to render the contractual services. The Provider may delete all data of the customer located on its servers from the day the contract ends. The customer's appointment data can be exported by the customer in the form of CSV files before termination of the contractual relationship. The timely storage and backup of the data is the responsibility of the customer. The Provider is not obliged to provide further export options and/or export files.
6. Rights of the Provider
The Provider reserves the right to extend, change, delete and improve services, in particular if these serve technical progress, appear necessary and in order to prevent misuse. The changes may result in the appearance of the software being altered.
7. Right of Withdrawal
If the customer is a consumer (Section 13 BGB), they are entitled to a statutory right of withdrawal in accordance with the following conditions:
Withdrawal Notice
Right of Withdrawal
If you are a consumer (Section 13 BGB), you have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (trefox GmbH
Robert-Bosch-Straße 10, 85716 Unterschleißheim, email info@meetbolt.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the services provided for in the contract.
End of the Withdrawal Notice
8. Obligations of the Customer
(1) The customer is obliged to report errors and/or malfunctions of which they become aware and which are related to the software to the Provider immediately and as precisely as possible in text form.
(2) The customer is obliged to adequately protect the devices they use to access the software against unauthorized access by third parties in accordance with the current state of the art.
(3) The customer undertakes not to make publicly accessible any content that violates statutory prohibitions, public morals (in particular pornographic, racist, extremist, radical or otherwise objectionable content) or the rights of third parties (in particular personality, trademark, name and copyright rights). Should the Provider be held liable as a third party or joint tortfeasor (e.g. for injunctive relief, retraction, correction, damages, etc.) due to unlawful content that the customer makes publicly accessible in connection with the use of the software, the customer is obliged to reimburse the Provider for all costs incurred as a result or to indemnify the Provider with respect to these costs. The customer is also obliged to support the Provider in every way in defending against any such claim.
(4) The customer is not entitled to use the software for spam or link-building purposes.
(5) It is the customer's responsibility to regularly back up all files and software settings to which they have access. In any case, the data backup must be carried out before any change made by the customer and before announced maintenance work, provided this has been announced in good time by the Provider. The backup copies created by the customer must under no circumstances be stored on the server made available to the customer by the Provider.
9. Breaches of Duty by the Customer
(1) In the event of a default of payment by the customer, the Provider is entitled to block the customer's access to the software if the customer has previously been warned of this and given a reasonable period to remedy the default.
(2) If the customer culpably enables a third party to access the software without being entitled to do so, the Provider may demand a contractual penalty from the customer for this, the amount of which shall be determined by the Provider at its reasonable discretion and may be reviewed by the competent court in the event of a dispute. Furthermore, the Provider is entitled to terminate the contract without notice in this case.
10. Availability
(1) The Provider guarantees an average availability of the software of 95%. Downtimes due to maintenance or updates of the software are not included in this.
(2) Short-term interruptions of availability do not constitute a defect and therefore do not give rise to warranty claims by the customer.
11. Claims for Defects and Right of Termination of the Customer
(1) The customer's claims for defects are governed by the statutory provisions on rental agreements pursuant to Sections 535 et seq., unless otherwise provided below.
(2) If the customer is not a consumer, their claims for defects become time-barred after twelve months.
12. Liability
(1) The following limitation of liability does not apply to injury to your life, body or health or to liability under the Product Liability Act.
(2) Insofar as the Provider is charged with intentional or grossly negligent fault, it is liable in accordance with the statutory provisions.
(3) Insofar as the Provider is charged only with a negligent breach of contract, it is liable only in the event of a breach of a material contractual obligation, the fulfilment of which you may regularly rely on (so-called cardinal obligation). The amount of liability is in this case limited to the foreseeable damage typical for the contract.
(4) If the customer uses the free version of the software, the Provider's liability is governed by the statutory provisions on gratuitous loan pursuant to Sections 598 et seq. BGB.
(5) Unless otherwise provided above, the liability of the Provider is excluded.
13. Data Protection and Confidentiality
(1) The Provider ensures the data protection security of the data entered by the customer and complies with the statutory data protection provisions, in particular the GDPR. Information on data protection can be found at the URL https://www.meetbolt.com/datenschutz.
(2) The customer shall treat as confidential all information and data made accessible to them by the Provider in the course of the performance of this contractual relationship, unless this conflicts with the performance of this contract. This applies in particular to information about methods, procedures and trade secrets used by the Provider, business relationships and information about the Provider's contractual partners. The customer is further obliged to prevent unauthorized access by third parties to the Provider's information and data by taking appropriate precautions.
(3) The customer is obliged to ensure confidentiality towards third parties also through their employees.
(4) The confidentiality obligation applies for an unlimited period beyond the end of the contractual relationship between the Provider and the customer.
14. Choice of Law
The parties agree that the law of the Federal Republic of Germany shall apply to all legal relationships arising from this contractual relationship, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
15. Place of Jurisdiction
If the customer is a merchant, an entrepreneur, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising in the course of the performance of this contractual relationship is Munich.
Last updated October 2026
Model Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it to
trefox GmbH
Robert-Bosch-Straße 10
85716 Unterschleißheim
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service or work (*)
Ordered on (*)/received on (*)
Name of the customer
Address of the customer
Signature of the customer (only if this form is notified on paper)
Place, date